Sunday, March 15, 2009

M364 Block 1, Unit 3, Activity 2

Who are the stakeholders in the At Home website project?
All groups shown in the associated organisation chart have some kind of stake in the project. The front-line, logistics and support, and customer support staff will all be affected by changes in the way the company communicates with customers, and the training group will be affected by changes in the job-description and turnover of front-line staff. Development will be judged by its success or failure, as will, to some extent, Head Office.

Obviously customers are the other major stakeholders - possibly the most important group, and the hardest to communicate with.

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