Well, turns out it's a year and a half since I unwisely announced that I was going to adopt the Getting Things Done system.
It didn't stick, but the situation didn't get any better. So now I'm having another go, concentrating just on my Gmail account, using the approach described in this article.
I've made a couple of changes - the filters don't depend on me being the sender, so I can send myself reminders from my work account, or Eva can send stuff straight into my action folders by using the right extended gmail addresses.
And I've set up a "Done" folder and filter so I can give myself a little pat on the back at the end of the day or of the week.
Will this work out any better than last time? Let's prepare for the worst and hope for the best...
Update: Just got a Zero Email Bounce on my gmail inbox, after bobbing along at 995+ for a week or more. Scott Hanselman refers to the "psychic weight" of having 1000 or more emails in your inbox - maybe the only way to understand what that phrase means is to feel it suddenly lifted from your shoulders - aaaaah!
Have to think about aiming for ZEB on Outlook at work - but Outlook 2003 isn't quite so helpful to this process as Gmail.